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Terms & Conditions

 
DBAYZ provides this site as a useful resource for diamonds and jewelry shopping to make your best shopping experience. Placing an order indicates your acceptance of the terms and conditions. DBAYZ, Inc reserves the right to make changes to this site and the terms and conditions without notice.

Purchasing an item from DBAYZ is an accepting agreement that you have read Terms & Conditions section before purchasing and will follow the policy. We have the right to refuse any issues other than mentioned in Terms & Conditions section.
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If you have any questions that you cannot find the answer please email us with your question at service@dbayz.com Payment Methods
We accept all major credit cards and debits cards by phone or thru shopping cart checkout system, Google checkout, check or money order. Check or money order will be held until clear. International payments may take longer then expected to clear no guarantee. Please make sure include reference information in the payment. Make sure have tracking information when sending out payment else we are not responsible for payments lost in mail. Third party payments are accepted and will be verified with the bank and may require further information to verify for security purpose. The company may also contact the financial institution for security and billing verification. The order will be processed when the funds will be cleared at our end usually takes 2-3 days.

Any fraudulent transactions are strictly pursued by the authorities and government agencies. We reserve the right to forward the information to government agencies to investigate the matter for our protection purpose.

Shipping and Handling
The Product will be shipped to the confirmed address for security purpose. Customer service agent may require further confidential information for verification for billing purpose. The overnight delivery will be held until the verification is completed. Any fraudulent information used to place an order will be forward to local authorities to pursue further for legal actions. The product will be shipped thru FedEx, UPS or USPS depends on the product you purchase and the delivery information. The delivery is made during normal business hours. There will be an extra charge on special Saturday delivery. Tracking information will be provided so you can keep track of the package. For more information about shipping charges and free shipping please read further information at Free Shipping.

International Shipping
We do shipping world wide including APO or FPO or military address via USPS priority mail at the rate of $75, may take longer then expected depending on the schedule of shipping company. Signature might required on most of the international addresses for security and might need additional information. We do not charge sales tax to international orders. You can check with your local custom agency to determine an applicable duties and taxes for your country, you will be responsible for the applicable charges. For more information about shipping charges and free shipping please read further information at Free Shipping.

Customizing or Special Orders
There are various ways to alter the jewelry, you can request for resizing the product, change gold metal karat, you can change the center stone to any shape or carat size or quality you want. We do not take extra couple of days to modify the product usually done same day. We are the best company for fast services that ship the product right away. Usually other companies takes about 1-2 weeks but we do resizing the item same day and the delivery is made before the time frame. Also you can provide us with jewelry picture you like somewhere else and we will quote you the best price and save more then 50% from other retailers. Make sure mention special instructions in the payment instruction box about modifying the item. Compare our prices with other companies, we guarantee on lowest prices, high quality jewelry and 100% satisfaction guarantee. Please contact us to get the cost to customize the product.

Please note we are the only company have the best services then other companies we can still help you with any product. If you find the too much price somewhere else please then contact us and we are ready to serve and give you best estimate. If you have a jewelry that you like to change something then send us the email with your jewelry picture with detailed question. We will help to change it to brand new item with new looks. Simply send us email with any question about the jewelry and we will help you.

Ring Size
We offer free resizing purchase over $999. If you have the ring purchased from somewhere else or have ring bought while ago. We can help you resize the item. If your local jeweler asking too much for resizing the item or having difficulty resizing the item. Please email us at service@dbayz.com with the item picture and information and we will instruct you on how to start the process. You have to email us the picture with question before we give you estimate. We will resize the ring in one day, usually other company takes weeks to ring size.

We have a repair center, so there is no wait for weeks, you get the resized ring back to you right away. Please note sending us any jewelry must be insured and we will not be responsible for broken jewelry or diamonds in the mail, so you have to pack it well and use fragile information. The jewelry will be repaired and send back to your guaranteed as it is received from you.

There will be a charge of $25 per piece for resizing upto size 8.

Return Policy
DBAYZ first priority is to provide high quality jewelry and best price and customer satisfaction. If you are not satisfied with the quality and price, you can return the product within 30 days. There will be 25 percent restocking fee on all return merchandise within 30 days and no refunds after 30 days. Modified and any customized orders or appraisal are strictly non refundable. International orders are totally non refundable. The item must be sent back insured with tracking information or we will not be responsible for lost packages. We have the right to refuse the returned package and any used or damaged product. You must get tracking information and insurance when sending the package back or we will not be held responsible for lost package or left at door. We reserve the right to refuse the refund in such situation. All packages entered our premises are scanned to get details inside the package. Any package returned without Return Authorization Code on the out side the return package will be refused and sent back to you by the shipping company and not responsible if the package left at door. By placing order of any product on the site is an acceptance that you have read the policy and accept the terms and conditions. If you feel the item is different than describe and more than 50% price value, Please provide us with the documentation from three different jewelry companies to show the item is not worth or different then description what you paid. Once the information is provided we will investigate on the matter and issue you refund. Refunds usually takes 3-4 weeks. Refunds will be made thru the company check or will be credit back to your financial institution. You can check in your next statement for the credit. All the packages in and out are scanned thru our scanning system to verify the jewelry inside the box. Please cooperate us to make the transaction smooth and your safe and best shopping experience.

For finance accounts please visit finance section. Buying or starting payment plan confirms you agree to terms.

If you have any other question about the return policy not listed here please email us with the detailed question about the return policy at service@dbayz.com

Repair Center
We have jewelry repair center available we have a life time facility for repair and upgrade for the jewelry you have bought from us or from somewhere else. Its easy very just send us the jewelry for repairing with tracking information and insurance. The jewelry will be return back to your repaired next day depends on the shipping method you choose. We have the best fastest service then other companies. We are the only company have this facility online. People having problem traveling to going to local store for repair and wait for weeks and too much costing. Well we are here to help you you get your jewelry repaired in same day and get at best rate and right on time to your door. Please contact us for details if you have any jewelry you would like to be repaired. We will not be responsible for lost jewelry if the jewelry is sent to us without tracking information. We will issue you a tracking information when the jewelry is repaired and sent back to you.

Product Availability and Pricing
We are never out of stock like other companies take weeks for new stock to come up. We are known as the quick service company. Even we receive single order or high volume of orders we do not delay order or wait for the new stock. We process your order right away when the payment is verified cleared at our end. Our customer service agent will contact you personally only if we find any issues with the billing information or We will contact you by email or by phone. We have more then 10,000 styles in our factory and can provide you with any style you looking or have in your mind.

Our management team make every attempt to keep the information information accurate and updated. In the event, if we found a product has inaccurate information, we reserve the right to modify the information without notice. The notification will be sent to you thru email or our customer service agent will contact you to notify you with the error. We reserve the right to remove the product from our site without notice or even after order is placed and you will be given an option to look for comparable product. Due to fluctuation in the gold and diamond prices daily in the market, prices are subject to change without notice. Please note we keep track of data entered to ensure for accuracy, so usually 99.9% prices never change in our site.

Upgrade and Exchange
If you see any product and you like to modify something in the product, lets say you like to change the diamond carat weight or diamond shape or the quality or the metal karat, simple email us with the SKU and detailed question, we will send you the best price for your upgrade. You have this facility for life time you can come back anytime later to upgrade or exchange.

Also you can buy new jewelry from us exchanging with your old jewelry. This is how it works, you have to send us the jewelry with tracking information and insurance and we will give you the estimate of the jewelry and exchange value with the new item. Lets say you buy the jewelry from our site cost $500 and you send us the jewelry we make an estimate of $300, so you will pay only $200. The value of the jewelry will be estimate according to the current gold value only not the retail value that you bought the jewelry. Also you have the item you would like to modify we can still help you. Just email us with the picture of your item and detailed question and you will get reply within 24-48 hours. If your local jewelry cannot help you but we will help you.

Wholesale and Price Reduction
We are one of the best online retailers offering fine quality and best prices in diamonds and jewelry. Our prices can be checked with your local jeweler and you will be a returning customer. Our fine quality diamonds are imported from the reputable suppliers only and are certified and carry only fine quality diamonds. We might give you discount to make a good customer and want you to come back for future jewelry purchases. Our prices are negotiable depends on quantity. Please email our wholesale department for inquiries at wholesale@dbayz.com

Jewelry Appraisal and Certificate
All our jewelry and diamonds and carefully examined to be accurate in the product details. The jewelry appraisal will be available upon request, there will be flat fee of $100 to issue an appraisal. We estimate the value as listed for insurance or other purposes at the present current market. The opinions of the appraisers concerning value may vary up to 25%. The does not promise to buy the article from you at the appraised value or at any faction of the appraised value. The foregoing Appraisal will be made and accepted upon the express understanding that NO Liability or Responsibility is incurred by the appraiser in giving same.

Diamond Certificate
Please check for diamond availability usually sold fast and may be not available when you place an order. The confirmation email will be sent to you and if the exact diamond is not available, we will notify you with the comparable diamond according to your requirement. We have certified diamonds more than 20% price off from the GIA price chart. Please contact us for any specific diamond of any carat size or shape or any quality you looking for. Please email us with your requirement at service@dbayz.com

Conflict Diamond Policy
We purchase diamonds through the largest and most respected suppliers around the world. Our diamonds are imported South Africa, Canada, Israel and India. Our diamond buying policy is zero-tolerance towards conflict diamonds and buy diamonds though Kimberly Process Guidelines, is an international system of warranties to ensure safe diamond trade. All diamonds sold by DBAYZ are conflict free and have warranties, each piece of diamond is examined through our GIA certified agents before buying and examined before shipping to customers. Please email as at wholesale@dbayz.com

Information On Website
Our management team make every attempt to ensure that the information on our website is accurate and complete. The products on our website are an actual style of the product that you will receive. Some products may appear larger or smaller than the actual size in our photographs depending on your computer monitor settings and have been enlarged to show details. In compliance with industry standards and FTC regulations, carat weight in diamonds may vary +/- 0.05 carats from stated weight. The information about the product details stated, we list the average metal weight and karat, center and side diamonds carat weight, size, color and cut and may vary such information to be accurate. The gemstone jewelry, gems color and weight may vary +/- 0.10 carats from the stated weight.

We take comments and suggestions from viewers very seriously and always  take an action to make our service better. Please email us at service@dbayz.com

Secure Shopping
When you make an order with our company, the information about your transaction is protected by one of the most widely used and trusted security systems on internet to ensure for safe and best shopping experience. The technology used by our highly experienced webmasters to encrypt your transaction assures you of the utmost security on the internet. All the transaction made at dbayz.com are confidential and private and not forward to any third party. dbayz.com will continue to provide to its customers the most practical, safe, private and secure transaction service available on the internet and best shopping experience for our customers. On each transaction, a cookie is a piece of data stored on the user's hard drive containing information about the user for safe and secure transaction.

Any fraudulent transactions are strictly pursued by the authorities and government agencies. We reserve the right to forward the information to government agencies to investigate the matter for our protection purpose.

Terms and Conditions updated on October 01, 2008.
 
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